At Pettiepet, we strive to ensure that you and your pet are completely satisfied with your purchase. If for any reason you are not satisfied, you may return items under the following conditions:

1. Eligibility for Returns

  • Return Period: You have 30 calendar days from the date you received your item to initiate a return.
  • Condition of Item: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Non-Returnable Items: Certain types of items are not eligible for return. These include perishable goods (such as food, treats), custom or personalized products, and gift cards.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at service@pettiepet.com with the following information:

  • Order number
  • Reason for return
  • Photos of the item (if applicable)

Once your return request is approved, we will provide you with the necessary return shipping details. Items should be returned to the following address: 6 E 32nd St,New York, NY 10016.